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<?xml version="1.0" encoding="utf-8"?>
<page xmlns="http://projectmallard.org/1.0/" type="topic" id="prob-conn-acctdisabled" xml:lang="en-GB">

  <info>
    <link type="guide" xref="prob-conn"/>
    <desc>
        The instant messaging account that you want to use is not enabled in
        the list of accounts.
    </desc>
    <revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
    <revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
    <revision pkgversion="3.2" version="0.3" date="2011-12-18" status="review"/>
    <credit type="author">
      <name>Phil Bull</name>
      <email>philbull@gmail.com</email>
    </credit>
    <credit type="author">
      <name>Milo Casagrande</name>
      <email>milo@ubuntu.com</email>
    </credit>
    <license>
      <p>Creative Commons Share Alike 3.0</p>
    </license>
<!--
    <copyright>
      <year>2009</year>
      <name>GNOME Documentation Project</name>
    </copyright>
    <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
-->
  </info>

  <title>My account is not enabled</title>

  <p>
    If the instant messaging account that you want to use is not enabled in the
    drop-down account list when you try to start a new conversation or join a
    room, your account details may not be correct.
  </p>

  <steps>
    <item>
      <p>
        Make sure that you are connected to the Internet, or to a local area network.
      </p>
    </item>
    <item>
      <p>
        Choose <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and select the account
        that is not working.
      </p>
    </item>
    <item>
      <p>
        Type your username and password again to make sure that they are correct.
      </p>
    </item>
    <item>
      <p>
        Check in the <gui>Advanced</gui> section that all the details are correct.
        You should be able to find these details from the website of the messaging service.
      </p>
    </item>
    <item>
      <p>
        Check that the account is switched on.
      </p>
    </item>
  </steps>

</page>